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* Our support hours are Monday - Friday 10 am - 7 pm (JST). Please allow for up to 2 business days for a response.
* We are sorry that we might be slower in response outside of normal support hours and on national holidays.
* Please make sure to allow your email client (phone settings, etc) to accept emails from @zaiko.io and @support.zaiko.io.
* Please note that we might take longer time to reply or not be able to reply depending on the type of requests.
* Please visit our FAQ page for answers to common ticketing questions. *This is a help center for ticket purchasers only. If you are an event organizer interested in ZAIKO, please contact us from the form (https://zaiko.io/livestreaming/contact).