* Our support hours are Monday - Friday 10 am - 7 pm (JST).
Please allow for up to 2 business days for a response.
* We are sorry that we might be slower in response outside of normal support hours and on national holidays.
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* Please note that we might take longer time to reply or not be able to reply depending on the type of requests.
* Please visit our FAQ page for answers to common ticketing questions.