Purchase

How to purchase a ticket

Creating a ZAIKO account is required before purchasing a ticket.
Please click here to create ZAIKO account.

1. Please choose an event and click "Buy Now".
2. Please fill out the required sections.

Click "Continue" to go to the next page by ticking "I agree to the ZAIKO Terms of Service"

※All sales are final.

3. Please double confirm your purchase details and choose payment methods.

You can pay by credit card, Convenient store payment, Paypal, Wechat, and Alipay.

※Depending on the event, convenience store payment method may not be available.
※Convenient Store Payment is available only in Japan.

For further details about each payment method, please refer to the "Payment" FAQ.

4. You can check your ticket on the page "Upcoming Tickets".
※In the case of Convenient Store Payment, the ticket will not show up unless you pay at the convenience store.

We do not provide bookings via phone/ email.

How to use Convenience Store Payment

Convenience store payment can be done at any Lawson store in Japan.

①How to apply for convinience store payment

1. Login, and click the "Buy Now" button of the ticket you wish to purchase

2. Type in the Contact Information, and agree to the terms and conditions
After purchasing the ticket, you cannot change anything such as the purchaser's name or ticket type.

3. Choose "Convenience Store" for the payment method

②How to pay

After applying, you will receive a Japanese email to your registered email address

Email title: 『コンビニ決済依頼完了のお知らせ』
Email sent from: 「決済サービス送信専用アドレス」system@p01.mul-pay.com
If you failed to receive the email, please refer here.

Please complete your payment using "Loppi".
"Loppi" is a ticket machine that is equipped at Lawson stores.

Please ask for assistance at the store, if you have any trouble using it.

If you failed to complete your payment before the deadline mentioned in the email, the ticket you applied for will be invalid.

Caution:
- After the payment is completed, you will receive a confirmation paper(取扱明細書兼領収書) from the store.

Please be aware that THIS IS NOT the ticket to watch the show.

- After you complete the payment, it will take a certain time for the ticket to be reflected on the "Upcoming Tickets" page.
 

How to use Credit Card Payment

1. After logging in, click the "Purchase" button for the ticket.

2. Please enter the purchaser information and check "I accept the terms of use."
After confirming your purchase, click "Next".

After purchasing the ticket, you cannot change anything such as the purchaser's name or ticket type.

3.
If you have a credit card registered, please select "Use Credit Card On File".
If you are registering your credit card for the first time, please select "New Credit Card".

You will be required to fill in the card number, name on card, expiration date, and the security code.

4. Click "Complete Order" and your purchase is complete.

5. After completing the ticket purchase, you can check the purchased tickets in"Upcoming Tickets". 
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*Your credit card information will be stored in the system,
but please be assured that your credit card information can only be viewed by yourself.

*You can delete your registered credit card informationhere..
Registering a new credit card can only be done when purchasing a ticket.

If you have any questions regarding credit card payment, please refer to
"Payment". 

I want to issue the receipt

You may issue the receipt(PDF) from here.

※We do not issue receipts with the purchaser's name written.

I can't verify my phone number

SMS code verification flow:



Please enter your phone number and click "Send Verification Code".
Enter the SMS code which you have received and click "Verify".

How to register your phone number: 
Country code (Japan + 81) Mobile phone number: 818012345678
*Please do not enter the first number "0" of the mobile phone number.


*If your country code is not in the option, please choose Others(+),
  and enter your phone number with the country code at the beginning.

Ex:
Your phone number is: 01234567890 living in Thailand.
You enter as: +661234567890

 

*If you have tried the above and still cannot verify your phone number, please contact support.

My phone number is already verified by another account

If you have another account with a different email address or a social account(Google/Facebook/Twitter/LINE),

it is possible your phone number is linked to that account.

Please kindly check the account details you are logged in to.

I cannot close the pop up page

In case of purchasing tickets on the phone or tablet, you will see the pop-up page once you click the "Order Details" button.

You can go to the next page once you click "X" mark.

I want to purchase Fanclub limited tickets

The purchase flow of the Fanclub limited tickets depends on the event setting.
The route for purchase may be different from general tickets, so please kindly check the details on the fanclub page.

I can't find the ticket purchase page

Please type the event name in the search box, and click Search from here.

Can't find what you are looking for?