I can’t log in to my ZAIKO account
I forgot my password
I want to change my account name
I want to check the email address I am logged in to
I want to change my email address
I want to verify my email address
I want to change my profile picture
I want to deactivate my ZAIKO account
How to purchase a ticket
How to use Convinience Store Payment
How to use Credit Card Payment
I want to issue the receipt
I can't verify my phone number
My phone number is already verified by another account
I cannot close the pop up page
I want to purchase Fanclub limited tickets
I can't find the ticket purchase page
Available Payment Methods
How to pay at a convenience store
Ticket payment record on the credit card statement
How to find your credit card's security code
I received a 1 JPY (or similar) charge to my credit card even though I did not buy any tickets recently.
I want to issue the receipt
I want to use my debit card
I want to use my prepaid card
The credit card payment failed
The payment was withdrawn even though the payment failed
Is my credit card information stored on ZAIKO?
I want to edit/delete my credit card information
I want to check my ticket
I can't find my purchased tickets
Tickets are displayed in "Past Tickets"
How to issue my ticket as paper
How to receive email from ZAIKO
I did not receive the streaming ticket confirmation email
I did not receive the : Convenience Store Payment Information email
I want the Convenience Store Payment instruction email resend
I failed to receive the password reset email
I failed to receive the event related email
I received the garbled text email
How to watch streaming/ archive videos
How can I watch the live streaming?
How can I test watching streaming videos
What devices can I use to watch the streaming?
What is an archive streaming?
How can I watch Archive?
Archive video is not starting
I want the archive period to be extended
What should I do when the streaming show becomes unstable?
How to watch live streaming videos on multiple devices
How can I watch HD video?
I want to know the amount of data required to watch the streaming
Can I watch streaming from overseas countries?
How to hide "Powered by Zaiko" or Account Name on the streaming page
Restriction regarding sound/visual recording
Can I change date/type of the ticket?
I want to transfer my streaming ticket to a friend
Watching Streaming on TV
Watch stream on TV with Chromecast
Watch stream on Amazon Fire TV
Watch stream on TV with Apple TV
Tipping and STICKITS
What is Tipping?
I want to do Tipping
What is STICKITS?
I want to buy STICKITS
Nickname setting for STICKITS
I want to cancel the Tipping
I want to cancel the STICKITS
I want to issue a receipt
I can't find the option for tipping/STICKITS
I want to know how the tipping/STICKITS is managed
How to live chat during the show
How to chat using ZAIKO Chat
How to chat usingTwitter
How to chat using Disqus
Ticket Modification/ Cancellation
I want to cancel my ticket and receive refund
I want to receive a refund for personal reason / streaming quality issue
I want to receive refund, since I double purchased the ticket
Refund Method (Credit Card, PayPal, WeChat, Alipay）
Refund Method (Convenience Store Payment)
Postponement date is not announced but I want to receive refund
I applied for a refund, but it has not been refunded
Can I apply for refund after the application deadline?
How to receive refund when my credit card is suspended, lost, renewed
I want to apply for refund using the Booking Protect option
I have a question about the merch/goods
I want to change the address registered at the time of application
How much does Zaiko Premium cost?
What are the benefits of Zaiko Premium Membership?
What types of shows are available in ZAIKO TV (Former: Encore Theatre)?
Can I cancel my Zaiko Premium membership?
What happens if I cancel Zaiko Premium Membership early?
What happens with the purchased +Archive ticket / +HD Audio ticket if I cancel my ZAIKO Premium subscription?
Can I download the shows on my streaming device?
How often does the library update?
Can I request an addition to the ZAIKO TV (Former: Encore Theatre)?
How do I pay for Zaiko Premium?
Can I resume if I cancel Zaiko Premium?
What is Z-Points?
I want to redeem Z-Points.
I want to check the expiration date and transactions history of my Z-Points.
I want to know why my Z-Points expired
I want to redeem Z-Points to my purchased ticket.
I want to cancel the redeemed Z-Points.
I want to use Z-Points with non-Japanese currencies.
What is +HD Audio?
How much does +HD Audio cost?
I want to add the +HD Audio option to my purchased ticket
I want to cancel the +HD Audio option
What is +Archive?
How much does +Archive cost?
Where can I check the archive period I selected?
Is +Archive limited for Zaiko Premium members?
I want to add the +Archive option to my purchased ticket
I want to cancel the +Archive option
Why can’t I buy tickets for the show I want to see being sold in another country?
Can I buy Stickits during the show?
Frequently Asked Questions
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