Frequently Asked Questions
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How to receive email from ZAIKO I did not receive the streaming ticket confirmation email I failed to receive the Convenience Store Payment instruction email I want the Convenience Store Payment instruction email resend I failed to receive the password reset email I failed to receive the event related email I received the garbled text email
How to watch streaming/ archive videos
How can I watch the live streaming? What devices can I use to watch the streaming? What should I do when the streaming show becomes unstable? What is an archive streaming? How can I watch Archive? Archive video is not starting I want the archive period to be extended How to watch live streaming videos on multiple devices How can I test watching streaming videos How can I watch HD video? I want to know the amount of data required to watch the streaming Can I watch streaming from overseas countries? How to hide "Powered by Zaiko" or Account Name on the streaming page Restriction regarding sound/visual recording Can I change date/type of the ticket? I want to transfer my streaming ticket to a friend
Watching Streaming on TV
Tipping and STICKITS
Ticket Modification/ Cancellation
I want to cancel my ticket and receive refund I want to receive a refund for personal reason / streaming quality issue I want to receive refund, since I double purchased the ticket Refund Method (Credit Card, PayPal, WeChat, Alipay） Refund Method (Convenience Store Payment) Postponement date is not announced but I want to receive refund I applied for a refund, but it has not been refunded Can I apply for refund after the application deadline? How to receive refund when my credit card is suspended, lost, renewed I want to know about the refund insurance
How much does Zaiko Encore cost? What are the benefits of Zaiko Encore Membership? What types of shows are available in Zaiko Encore Theatre? What happens if I cancel Zaiko Encore Membership early? Can I cancel my Zaiko Encore membership? Can I download the shows on my streaming device? How often does the library update? Can I request an addition to the Zaiko Encore Theatre? How do I pay for Zaiko Encore? Can I resume if I cancel Zaiko Encore?
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