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As stated in the terms and conditions, all ticket sales are final. Policies defined by our clients prohibit ZAIKO from issuing exchanges or refunds after a ticket has been purchased without their consent, which is not routinely granted.
Also, please note that tickets cannot be transferred in a commercial transaction. If a ticket has been found to be resold or "scalped" it will be voided and the event organizer will be notified.
If you have used credit card or PayPal, your purchase will be refunded automatically. No further actions are needed.
Refund Processing PeriodOnce the event organizer makes the official announcement it typically takes 30 to 60 days to complete the entire process.If you do not receive an email within 30 days of the official cancelation announcement, please contact us.