Can I change my shipping informations such as address, phone number after ordering merchandise in Ecommerce?

If you would like to change your shipping address, please contact the "Contact Information" which wrote in the purchase completion email.

Please note that it may not be possible to change depending on the timing of contact.

Note: Our Ecommerce cannot be shipped outside Japan.

Can you ship the merchandise ordered separately by Ecommerce in bulk?

We don't accept bulk delivery.

Note: Our Ecommerce cannot be shipped outside Japan.

Can I specify a delivery date and time on my Ecommerce order?

We don't accept specify the delivery date and time.

Our Ecommerce cannot be shipped outside Japan.

When will my merchandise be shipped which ordered in Ecommerce?

The shipping time depends on the store.

After logging in to Zaiko, please click the applicable order code from Purchased Tickets> Purchase History> Ecommerce orders.

You can check the date of shipment from "Product delivery time" by clicking "Notation based on the Specified Commercial Transactions Law" at the bottom of the Ecommerce orders.

Note: Our Ecommerce cannot be shipped outside Japan.

Where can I check the delivery status or tracking number which ordered in Ecommerce?

After logging in to Zaiko, you can check the order status by clicking the order code from Purchased Tickets> Purchase History> Ecommerce orders.

Once the item has been shipped, you can check the tracking number.

If you do not receive the item, please contact the "Contact Information" in the purchase completion email that was sent to you at the time of purchase.

Note: Our Ecommerce cannot be shipped outside Japan.

Can you ship the merchandise sold in Ecommerce to overseas?

We do not accept shipping outside Japan.

Where can I contact if there is defect with the merchandise I ordered via Ecommerce?

If the item you received is defective, please contact the "Contact Information" that was sent to you when the purchase was completed.

Please note that we cannot accept any returns or exchanges due to the customer's convenience.

Note: Our Ecommerce cannot be shipped outside Japan.