Zaiko Premium

How much does Zaiko Premium cost?

Zaiko Premium is a monthly subscription of ¥600 (tax included).

What are the benefits of Zaiko Premium Membership?

【+ Archive】
Premium members can add the +Archive option for free or the discounted price.
 
*+Archive is an option to extend the event's archive period to 3days, 14 days or 30days upon purchasing a ticket. 
After the event, you may watch the archive as many times as you want.

*For more details click here


【ZAIKO TV (Former: Encore Theatre)】
ZAIKO TV (Former: Encore Theatre) lets you enjoy watching exclusive archived events wherever and whenever you wish.

【+ HD Audio】
+HD Audio is an Audio Quality option that can be selected upon purchasing a ticket.
By selecting the HD Audio, you can watch the streaming with a maximum of 384kbps bitrate.

*For more details click here

【Z-Points】
Z-Points is a members-only point system for ZAIKO Premium subscribers.
Users can earn and redeem points for discounts on ticket purchases.
1 Z-Points= 1 JPY
 
【Purchase Ticket with No Handling Fee】
Every time you purchase a ticket, you will receive Z-Points that equal the handling fee amount.
By manually redeeming, you will be able to save the fee.
 
*Handling fee differs depending on the ticket.
*Handling fee will not be automatically removed.
*For more details click here
 
 
 

【+ Archive】
If your event is eligible for +Archive, you can choose the archive period from 3, 14, or 30 days for free or at a discount price.

*For more details click here

【ZAIKO TV】
ZAIKO TV lets you enjoy watching exclusive archived events wherever and whenever you wish.

【+ HD Audio】
+HD Audio is an Audio Quality option that can be selected upon purchasing a ticket.
By selecting the HD Audio, you can watch the streaming with maximum 384kbps bitrate.

*For more details click here

【Z-Points】
Z-Points is a members-only point system for ZAIKO Premium subscribers.
Users can earn and redeem points for discounts on ticket purchases.
1 Z-Points= 1 JPY

Depending on your rank, the points you can earn upon purchase will differ. 
For more details, please check your account page.


Other than above, there are other benefits depending on your rank. 
For more details, please check here.

I want to know about the Reward system

"Reward" is a rank system limitedly available for Premium Members.
Depending on your period of use, you will rankup automatically.

*All Premium members will start from "Bronze" rank.
*Regardless of your purchase status, you will rankup to "Silver" rank from the 2nd month, and to "Gold" rank from the 3rd month.

I want to know about the Reward benefits

Depending on the rank, the benefits will differ.
For details, please refer the below image.

 

I want to check my rank

You will be able to check your rank from the account page.
Moreover, you will be alerted via email when your reward rankup.

I want to know if the Reward has any expiry date

There is no expiration. Unless you cancel your subscription, you will be able to receive and use the benefits.

I want to know when my rank will change

If you are eligible of rankup, it will be taken place at the end of the billing cycle.
Ex: if you subscribe on the 1st of October 10pm, you will rank up at 1st of November 10pm

Check your billing cycle from here

I want to know if there's any alert when my rank changes

When your rank changes, an email will be sent to your registered email address.
Moreover, when your rank changes from Bronze to Silver, or Silver to Gold, there will be a coupon attached to the email.

Can I cancel my Zaiko Premium membership?

You may cancel your membership anytime.

However, the Subscription can not be canceled for a certain period.
Please click the cancel button from here to check the exact date.
*Subscription will not be canceled until you click [Yes].

After cancellation, a confirmation email will be sent to your address.

Email Title: You have left ZAIKO Premium


*After cancellation, your subscription will be valid until the next billing date listed on your membership page. However, please note that you will forfeit Z-Points immediately, even if you later re-subscribe to ZAIKO Premium Membership.

* If you resume your membership before the next billing date, you will be able to enjoy ZAIKO Premium without any additional charge.

* After becoming a member, we do not support refunds for any kind of reason.

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How to cancel your Premium membership subscribed from ZAIKO App:

【For iPhone Users】
Please proceed cancellation from the “Setting” App.
Refer below for more details.
https://support.apple.com/en-us/HT202039

【For Android Users】
Please proceed cancellation from the Google Play App.
Refer below for more details.
https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

 

What happens if I cancel Zaiko Premium Membership early?

If you cancel ZAIKO Premium before you next billing date, you will be able to confirm your “End Date” from this page.

Below benefits will be available until the End date:

・Purchase +Archive for Free/Discount Price
・Add +HD Audio for Free
・Access to ZAIKO TV

Below benefits will be unavailable right after Cancellation:
(Regardless of days remaining until the next billing date)

・Earn and Use Z-Points
*Your Z-Points will immediately expire.

・Receive Z-Points that will help discounting your handling fee (Silver Rank: 50%, Gold Rank: 100%)

Once your next billing date has past, ranks and badges will be revoked.

I want to know what happens to my rank when I cancel once and resume later on

You may retain your rank if you resume the subscription before the next monthly payment cycle.
However, please be noted that your Z-Points will immidiently expire and will not return even after resuming.

*If you re-subscribe after the next monthly payment cycle, you will restart as Bronze rank.

Can I resume if I cancel Zaiko Premium?

Yes, you may resume your subscription anytime.

Before your Next Billing Date: Click "Resume"
After your Billing Date: Please subscribe to Zaiko Premium from the beginning.
 

How do I pay for Zaiko Premium?

Payments for subscriptions are only available through credit card. Monthly subscription payments will be directly debited from the credit card you used when registering to the service.

What happens with the purchased +Archive ticket / +HD Audio ticket if I cancel my ZAIKO Premium subscription?

【+Archive】

Before your next billing date: You can enjoy the archive streaming even after canceling your subscription.

After your billing date: You will not be able to watch the streaming, regardless of the remaining archive period.

【+HD Audio】

Before your next billing date: You can enjoy the streaming with high audio quality even after canceling your subscription.

After your billing date: You will not be able to watch the streaming, regardless of the remaining archive period.
*Non-premium members can add the +HD Audio option upon purchasing with an additional 200JPY.

Can I download the shows on my streaming device?

No, however remember you can watch the shows that you want as much as long as they are in the library.

How often does the library update?

We are adding shows to the ZAIKO TV (Former: Encore Theatre) continuously.

What types of shows are available in ZAIKO TV (Former: Encore Theatre)?

ZAIKO TV (Former: Encore Theatre) includes a wide range of events that have been previously featured on our Zaiko Streaming platform, including Rock, Idol, Clubs, Independent Live Shows and many more. They all share one common element: they are some of our best shows on Zaiko. We are continuously updating it so you will not miss out.

Can I request an addition to the ZAIKO TV (Former: Encore Theatre)?

Sure. Make sure that event has been featured on ZAIKO TV (Former: Encore Theatre). Please send us the details through the request form at the bottom of this page. Don't forget to attach the link of the event.

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