I can't log in to my ZAIKO account

Please log in with your email address and the password you used when registering your ZAIKO account.

If you logged in using an SNS account, please click one of the icons.


I forgot my password

I forgot my password

On the Zaiko Login page, there is a button "Forgot your password?".
Once you click this button and enter your email address, you will receive an email with the title [Password Reset Request].

There is a "Reset Password" button in the email. Please reset your password from the link.

If you have trouble receiving the password reset email please refer here.

I want to change my account name

You can change your account name by opening the link below and clicking the "Update" button.


I want to check the email address I am logged in to

Please open the link below and check your email address under Email and Phone Number.
「Personal information setting」:


I want to change my email address

You can change it by opening the link below and clicking the "Update" button from the E-mail & Phone Number page.
「Personal information setting」:


I want to verify my email address

To verify your email address, please click here.

Email verification prevents any kind of identity theft, personal information leakage, fraud, etc.

I want to change my profile picture

Click the "Update" button next to Full Name on this page.

From the "Update Your Information" page, click on the profile picture itself and upload the picture you wish to change.

*Please check beforehand if the picture size and file format are correct.
*The picture sizes taken by smartphones or digital cameras tend to be bigger than the allowed size. In case of not being able to set, please amend the picture and try again.

I want to deactivate my ZAIKO account

Please access to the page below, log in to your ZAIKO account and click ""Deactivate"".

Please note that this will remove your purchase history and will be logged out automatically.
After deactivation, 1 email will be sent to your email address.
Email Title: You have deactivated your Zaiko account

After the deactivation, you can create another ZAIKO account with the different email address.
However, please contact us if you would like to use the same email address.

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