Account
Are there any registrations fees or membership fees for general members?
There are no registration fees or annual fees for general members.
We have a monthly subscription called Zaiko Premium which you can enjoy various benefits.
I can't log in to my ZAIKO account
Please log in with your email address and the password you used when registering your ZAIKO account.
If you logged in using an SNS account, please click one of the icons.
I forgot my password
On the Zaiko Login page, there is a button "Forgot your password?".
Once you click this button and enter your email address, you will receive an email with the title [Password Reset Request].
There is a "Reset Password" button in the email. Please reset your password from the link.
If you have trouble receiving the password reset email please refer here.
I want to change my email address
You can change it by opening the link below and clicking the "Update" button from the E-mail & Phone Number page.
「Personal information setting」：https://zaiko.io/account/security
I want to change my account name
You can change your account name by opening the link below and clicking the "Update" button.
https://zaiko.io/account/settings
I want to deactivate my ZAIKO account
■Caution
Please be noted that all below services will not be able to access after deactivation.
・Access and use the purchased tickets/guest tickets
・Access to NFT on Digitama
・Access to ONEFAN ID
*All sales are final for above.
■How to Deactivate
1. After logging in to ZAIKO, access the "Account" page
2. Click on "Deactivate Account" on the left, and proceed with deactivation
After deactivation, 1 email will be sent to your email address.
Email Title: ZAIKO Account Deactivation
■After Deactivation
Within 30 days from the deactivation date, you can reactivate your account by logging in with the same email address and password.
If you have deactivated an account made via a social media log in, you may reactivate within 30 days by clicking the social account button and logging in.
If your intention to deactivate remains unchanged, please do not log in again.
After 30 days days from the deactivation date, your account will be completely deleted and cannot be reactivated.
(However, you will be able to create a new account at any time.)