How can I create a new AKB48 group ID?

You can create a new account by following these steps:

1. Visit https://akb48.zaiko.io/login.
2. Click "Sign Up" on the login page and fill in the required information to complete your registration.

For Paid Membership

• If you wish to join a paid membership, such as the "Hashira no Kai," please log in to "My Page" after completing your registration.
• Go to "Personal Information Settings" and register your address to finalize your paid membership.

This completes the process for both standard and paid membership registration.

How can I stop receiving newsletters of AKB48?

If you would like to unsubscribe from our newsletters, please follow these steps:

1. Contact our support team and let us know you would like to stop receiving newsletters.
2. It may take 2–3 business days to process your request.

Once the process is complete, you will no longer receive newsletters from us. If you have any further questions, please don’t hesitate to contact us.

I forgot my password. What should I do?

Please click on the "Forgot Password" link to reset your password.

Make sure to have the email address you used to register with the former AKB48 Group Ticket Center or ZAIKO ready:
[Reset Password]

I did not receive email from Zaiko/AKB48 ticket center

• The process may take some time. In that case, please wait for a few hours and try again.
• Check your spam or promotions folder to see if the email is there.
• There are possibilities why you can not receive the e-mail are that your inbox is full, or you have set up junk mail.
• Please set your device to receive emails from "@zaiko.io" or "@zaikomail.com".
• Please make sure your email address is correct when you registered. You can check current registered information from "Security Settings".

탈퇴를 하고 싶습니다.

1. ZAIKO에 로그인 하신 후, "Settings"을 클릭해 주세요.

2. 페이지 하단 부분의 "Deactivate"를 클릭해 주세요.
   

3. 탈퇴 이유를 선택 후 완료해주시면 됩니다.

탈퇴하시는 순간, 사용하셨던 이메일 주소는 ZAIKO에서 더이상 사용이 불가능 하며, 자동적으로 로그아웃됩니다.

탈퇴가 아닌, 다른 계정을 만들고 싶으신 경우에는 ZAIKO에 등록되어 있는 이메일 주소 이외의 이메일 주소를 사용해 주시면 또 다른 계정을 만드는 부분은 가능합니다. 하지만 같은 이메일 주소로 두개의 계정을 만드는 부분에 대해서는 저희 서비스 센터로 따로 연락을 부탁드립니다.