How can I create a new AKB48 group ID?

You can create a new account by following these steps:

1. Visit https://akb48.zaiko.io/login.
2. Click "Sign Up" on the login page and fill in the required information to complete your registration.

For Paid Membership

• If you wish to join a paid membership, such as the "Hashira no Kai," please log in to "My Page" after completing your registration.
• Go to "Personal Information Settings" and register your address to finalize your paid membership.

This completes the process for both standard and paid membership registration.

I forgot my password / I can't log in. What should I do?

• If you forgot your password, please reset it using the "Forgot password?" link on the login page.
• If you can't log in, please try resetting your password first. Once the password is reset, you will be able to log in.
• If you still can't log in, please check that your AKB48 Group ID, email address, and password are entered correctly. If there is a mistake in any of these, you will not be able to log in.

Make sure to have the email address you used to register with the former AKB48 Group Ticket Center or ZAIKO ready:
[Reset Password]

I did not receive email from Zaiko/AKB48 ticket center

• The process may take some time. In that case, please wait for a few hours and try again.
• Check your spam or promotions folder to see if the email is there.
• There are possibilities why you can not receive the e-mail are that your inbox is full, or you have set up junk mail.
• Please set your device to receive emails from "@zaiko.io" or "@zaikomail.com".
• Please make sure your email address is correct when you registered. You can check current registered information from "Security Settings".

I want to change my personal infomation

You can change it by opening the link below and clicking the "Update" button from the E-mail & Phone Number page.
「Personal information setting」：https://zaiko.io/account/security

How do I set or change my Oshi-men?

Setting a new Oshi-men:

1. Log in to Account Settings.
2. Select "Oshi-men" from the profile settings.
3. Choose your Oshi-men and press "Save".

Changing your Oshi-men:

1. Go to Account Settings and select "Edit Oshi-men".
2. Choose a new Oshi-men.
3. Confirm the change.

※ If you change to a new Oshi-men, the streak for that member will start from zero. However, if you switch back to a previously selected Oshi-men, the previous streak will be retained.

What happens if I choose a different Oshi-men during ticket purchase or lottery application?

• You can change your Oshi-men when purchasing a ticket or applying for a lottery.
• If you make a change, the selected Oshi-men will automatically be applied to your profile.
• Your profile Oshi-men and the Oshi-men chosen during event applications will always be the same.
• If you select a different Oshi-men during an event application, your profile Oshi-men will also be updated, so please be aware of this.

What is the Oshi-men streak?

• When you set an Oshi-men, the number of days you have supported that member will be displayed as "Oshi-men streak: XX days".
• The previous "Oshi-men start date" display has been replaced with "Oshi-men streak: XX days".
• If you change to a new Oshi-men, the streak for that member will start counting from zero.
• However, if you switch back to a previously selected Oshi-men, the previous streak will be retained (it will not reset).

What happens if my Oshi-men graduates?

• If a member you have already selected as your Oshi-men graduates, they will remain displayed in your profile.
• However, if you change to a different Oshi-men, you will not be able to switch back to the graduated member.
• You cannot select a graduated member as a new Oshi-men.

What happens if I have not set an Oshi-men?

• If you have not set an Oshi-men, you may be required to select one when purchasing a ticket or applying for a lottery.
• The Oshi-men you select at that time will also be reflected in your profile.
• If you are not registered with an AKB48 Group ID, the Oshi-men section will not be displayed. Please register a new account or check your login if you have multiple accounts.

탈퇴를 하고 싶습니다.

1. ZAIKO에 로그인 하신 후, "Settings"을 클릭해 주세요.

2. 페이지 하단 부분의 "Deactivate"를 클릭해 주세요.
   

3. 탈퇴 이유를 선택 후 완료해주시면 됩니다.

탈퇴하시는 순간, 사용하셨던 이메일 주소는 ZAIKO에서 더이상 사용이 불가능 하며, 자동적으로 로그아웃됩니다.

탈퇴가 아닌, 다른 계정을 만들고 싶으신 경우에는 ZAIKO에 등록되어 있는 이메일 주소 이외의 이메일 주소를 사용해 주시면 또 다른 계정을 만드는 부분은 가능합니다. 하지만 같은 이메일 주소로 두개의 계정을 만드는 부분에 대해서는 저희 서비스 센터로 따로 연락을 부탁드립니다.