購買完成後能夠變更地址或電話嗎？

若希望變更收件地址，請直接聯繫確認信中的諮詢窗口。
視情況有可能無法接受變更，請見諒。

Can you ship the merchandise ordered separately by Ecommerce in bulk?

We don't accept bulk delivery.

Note: Our Ecommerce cannot be shipped outside Japan.

Can I specify a delivery date and time on my Ecommerce order?

We don't accept specify the delivery date and time.

Our Ecommerce cannot be shipped outside Japan.

When will my merchandise be shipped which ordered in Ecommerce?

The shipping time depends on the store.

After logging in to Zaiko, please click the applicable order code from Purchased Tickets> Purchase History> Ecommerce orders.

You can check the date of shipment from "Product delivery time" by clicking "Notation based on the Specified Commercial Transactions Law" at the bottom of the Ecommerce orders.

Note: Our Ecommerce cannot be shipped outside Japan.

Where can I check the delivery status or tracking number which ordered in Ecommerce?

After logging in to Zaiko, you can check the order status by clicking the order code from Purchased Tickets> Purchase History> Ecommerce orders.

Once the item has been shipped, you can check the tracking number.

If you do not receive the item, please contact the "Contact Information" in the purchase completion email that was sent to you at the time of purchase.

Note: Our Ecommerce cannot be shipped outside Japan.

Can you ship the merchandise sold in Ecommerce to overseas?

We do not accept shipping outside Japan.

Where can I contact if there is defect with the merchandise I ordered via Ecommerce?

If the item you received is defective, please contact the "Contact Information" that was sent to you when the purchase was completed.

Please note that we cannot accept any returns or exchanges due to the customer's convenience.

Note: Our Ecommerce cannot be shipped outside Japan.