I want to know what ONEFAN is

ONEFAN is a subscription-based fan membership platform where you can register as a fan of your favorite creators and brands.
When you subscribe, a serial-numbered ONEFAN ID is issued.

As of March 2025, new ONEFAN IDs will no longer be issued as NFTs, but they will continue to function as before.

I want to know how to join the club (Become a Fan)

A ZAIKO account is required.
If you haven't created a ZAIKO account yet, please create from here.

［How to Subscribe (Become a Fan)］

1. Click on "Join Now!" on the ONEFAN page         

2. Click on "I agree to ZAIKO Terms of Service"

3. Go to Checkout
*Payment can be done with credit cards only

4. Click on "Complete Order"
*All sales are final after purchasing an ID.

5. Purchased ID can be checked from "My ONEFAN ID"

I want to know about the "Fans" section

From the "Fans" section, fans that are subscribing can be checked.
It will be following the order of subscription of all fans.

Ex: The first user will be #1 and the following user will be #2.

*You will be displayed as "Name (YOU)".

I want to make a creator request

You may start a request to bring the creators you love to ONEFAN.
If the creator launches an official ONEFAN, those who requested it first will receive a priority ranking and obtain a ONEFAN ID.

As of March 2025, new ONEFAN IDs will no longer be issued as NFTs.

［How to Request］

1. Click the "Request" button on the search page
2. Make New Request
* Currently, users have a maximum of 3 requests.
3. Fill in details, and click "Submit"

I want to check my account setting

You can check and change your registered details from the ZAIKO account page.

Your ONEFAN name will be the nickname registered on your ZAIKO account.
*If you haven't registered a nickname, your ZAIKO account name will be used.

*Please refer here to register/change your nickname 
(After registeration, please signout once and login again for it to be reflected)

Manage your credit card information for ONEFAN

1. Log in to Zaiko and click the profile icon on the top right corner. Select “My Account”

2. From the left menu, click on “Account Settings” then select “Membership”.

3. Click on the “Edit” button for ONEFAN subscription then select “Edit Card Info”

4. You can view the card currently registered to the account by clicking on “Registered Credit Card.” 
- You can remove a registered credit card by clicking on “Remove my card”.
- Please note the system does not support changing an existing credit card directly. Please remove the old credit card and register a new one instead.

5. Click on “New Credit Card” to register a new credit card to the account.

I want to issue the receipt

Reciepts can be issued by PDF from this link.

https://zaiko.io/account/receipts

※We do not issue receipts with the purchaser's name.

I want to know the subscription's next payment date

Depending on your registered date, the next payment date will differ.
Your payment date can be checked here.

* In case of the last day of the month:
Ex: Registered on 1/31
Payment Cycle will be 2/28 > 3/31 > 4/30

I want to know how to cancel the subscription

ONEFAN can be canceled at any time.

If you wish to cancel your subscription, please access to below link and click on "Cancel".
https://zaiko.io/account/membership

Your ONEFAN ID will remain valid until the next payment date.
*Once the next payment date pasts, you will become an invalid user.

I want to know the benefits from the creators

Creators will decide what benefits to offer their fans.
Please check the details on the creator's ONEFAN page.

I want to know if I will be charged if I resubscribe

[How to resubscribe]

Before your next Payment Date:

Click "Resume" from below link.
https://zaiko.io/account/membership
*You will not be charged again
*You will be able to resume with the same ONEFAN ID

After your next Payment Date:
You will have to start the ONEFAN subscription process again.
*You will be able to resume with the same ONEFAN ID

For your subscription details, please check here.

I want to know how to make an offer

This feature is no longer available.

I want to know the fees for trading

Currently, trading and offers for ONEFAN IDs are not available.

I want to know the flow for security setup

In order for you to safely and securely trade IDs, Two-factor authentication and ID Verification are required.

Flow: 
1. Click on "Start Two-factor authentication setup"
2. Register your phone number
3. Input the SMS verification code
4. Proceed ID verification following the steps on your screen

I want to know how I can withdraw balance from my wallet

From [Settings] >[My Wallet], you may withdraw your balance.
If you wish to withdraw, click "Withdraw Balance" to proceed

*Withdrawal can be done once your balance is above ¥5,000.
Moreover, please note that we do not accept partial withdrawals.

As of March 2025, trading and offers for ONEFAN IDs are no longer available. However, the wallet withdrawal function remains available.

I want to know the payout schedule

Your payout will be sent at the end of the month following your withdrawl to your registered bank.

Can I use the funds in my wallet to trade or buy things on Zaiko?

No, funds on your wallet can only be withdrawn to your bank account. 

Wallet balances can only be withdrawn to your registered bank account.
As of March 2025, trading for ONEFAN IDs is no longer available.

I want to share on SNS

Clicking on the "Share" button on your ONEFAN ID allows you to share your details on Facebook, Twitter, LINE.

I want to know about the "sign" and "like"

Creators may like or sign your ONEFAN ID. If your card is liked or has a signature, you can check the records in "My ONEFAN ID" tag.
*Once your card is liked by the creator, it will remain even if your rank changes.