I can’t log in to my ZAIKO account I forgot my password I want to change my account name I want to check the email address I am logged in to I want to change my email address I want to verify my email address I want to deactivate my ZAIKO account My phone number is used with a different account

How to purchase a ticket How to use Convenience Store Payment How to use Credit Card Payment I want to issue the receipt I failed the SMS verification I cannot close the pop up page I want to purchase Fanclub limited tickets I can't find the ticket purchase page

Available Payment Methods How to purchase via Convenience Store Ticket payment record on the credit card statement How to find your credit card's security code I received a 1 JPY (or similar) charge to my credit card even though I did not buy any tickets recently. I want to issue the receipt

I want to check my ticket Purchased tickets are not reflected in my purchased tickets Tickets are displayed in "Past Tickets" How to issue my ticket as paper

How to receive email from ZAIKO I did not receive the streaming ticket confirmation email I failed to receive the Convenience Store Payment instruction email I want the Convenience Store Payment instruction email resend I failed to receive the password reset email I failed to receive the event related email I received the garbled text email

How can I watch the live streaming? What devices can I use to watch the streaming? What should I do when the streaming show becomes unstable? What is an archive streaming? How can I watch Archive? Archive video is not starting I want the archive period to be extended How to watch live streaming videos on multiple devices How can I test watching streaming videos How can I watch HD video? I want to know the amount of data required to watch the streaming Can I watch streaming from overseas countries? How to hide "Powered by Zaiko" or Account Name on the streaming page Restriction regarding sound/visual recording Can I change date/type of the ticket? I want to transfer my streaming ticket to a friend

Watch stream on TV with Chromecast Watch stream on Amazon Fire TV Watch stream on TV with Apple TV

What is Tipping? I want to do Tipping What is STICKITS? I want to buy STICKITS Nickname setting for STICKITS I want to cancel the Tipping I want to cancel the STICKITS I want to issue a receipt I can't find the option for tipping/STICKITS I want to know how the tipping works

How to live chat during the show

I want to cancel my ticket and receive refund I want to receive a refund for personal reason / streaming quality issue I want to receive refund, since I double purchased the ticket Refund Method (Credit Card, PayPal, WeChat, Alipay） Refund Method (Convenience Store Payment) Postponement date is not announced but I want to receive refund I applied for a refund, but it has not been refunded Can I apply for refund after the application deadline? How to receive refund when my credit card is suspended, lost, renewed I want to know about the refund insurance

I have a question about the merch/goods I want to change the address registered at the time of application

How much does Zaiko Encore cost? What are the benefits of Zaiko Encore Membership? What types of shows are available in Zaiko Encore Theatre? What happens if I cancel Zaiko Encore Membership early? Can I cancel my Zaiko Encore membership? Can I download the shows on my streaming device? How often does the library update? Can I request an addition to the Zaiko Encore Theatre? How do I pay for Zaiko Encore? Can I resume if I cancel Zaiko Encore?

Why can’t I buy tickets for the show I want to see being sold in another country? Can I buy Stickits during the show?