I forgot my password, what should I do?

  1. Please go to the Login Page and select "Forgot Password".
  2. Enter your e-mail address and select "Next".
  3. Please check your inbox for a password reset email.
  4. Click the link provided in the email and enter a new password.

No E-mail received?

  1. Please check your spam/junk folder.
  2. Please ensure that the email address is not blocked.
  3. If the problem persists please contact your email service provider. They are most likely blocking emails from ZAIKO from being delivered.

How can I change the email address on my account?

  1. Please log into your ZAIKO account and select "Settings".
  2. Click "Change of email" in the Authentication section.
  3. Enter a new email address and select "Send Verify Code". You will receive a code to your e-mail address.

Please Note that this will not automatically resend any e-mails which were sent to your previously registered email address.

When I tried to create a ZAIKO account, the system says my phone number is used by another account.

Please try with other email addresses you have. You might have used Google or Facebook account or different email address when you made a ZAIKO account.

How do I delete my account?

1. Please log into your ZAIKO account and select "Settings".
2. Please scroll down to the end of the page, and select "Deactivate"

3. Select the reason for deactivation and confirm.

Please note that this will not unregister your email address or phone number. Please contact us if you wish to make a new account with your phone number of email address.

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