Ticket Confirmation

I want to check my ticket

Please log in to your ZAIKO account and click "My TIckets". You can view the Upcoming Tickets.

If you click the button "E-Ticket Details", you can check the details such as the order code and receipt.

To watch the streaming video, please click "Watch Stream".

To check your past tickets, please click "View Past Tickets".

I can't find my purchased tickets

In case you are having trouble finding your purchased tickets, please contact us with the below details.

- Event/Ticket name
- Purchaser Name
- Account E-mail address
- Your order code (Required)
*Order code: 18 digits code that starts from the alphabet [Q or R]
How to find your order code:

【Credit Card/Paypal/WeChat/Alipay】Shown on the "Purchase Successful" page after your purchase has been confirmed

【Convinience Store Payment】Shown on the receipt you will receive after completing the payment at the convinience store

*Please be noted that we are not able to support you with the purchased details unless your order code is provided.

Tickets are displayed in "Past Tickets"

Tickets may appear in "Past Tickets" when the event is postponed, and the rescheduled date has not been decided yet.
After the rescheduled date is confirmed, the ticket will automatically reappear to the "Upcoming Tickets".

Please be assured that even if the ticket is displayed in "Past Tickets", it will remain valid.

How to issue my ticket as paper

ZAIKO's tickets are all "E-ticket". We do not provide paper tickets.

Can't find what you are looking for?