How can I watch the live streaming?

Please login to your Zaiko account, and select the ticket you wish to watch from "Upcoming Tickets"
Live streaming video requires a high-speed, stable network/Wi-Fi environment.
 

How can I test watching streaming videos

* Please be aware that you will be charged normally if you get any STICKITS from the test page.

You can apply for a free ticket from here and watch the test streaming video.

What devices can I use to watch the streaming?

Streaming can be watched on Smartphones, PC, tablets, and TV.

Please login to your Zaiko account from the device you are using, and select the ticket you wish to watch from "Upcoming Tickets".

Learn more about how to watch on Smartphones, PC, tablets, and TV from here.

What is an archive streaming?

Archive streaming is a replay of the live streaming for a limited time.
During this archive period, you may watch the streaming as many times as you wish.

The archive period varies depending on the event or the ticket.
Please kindly check the event page description or the ticket type for more details.

How can I watch Archive?

1. Click your own Eticket URL.
2. Choose the ticket from "Upcoming tickets".

[Notes on watching archive videos]
■ About the time until the archive video is reflected
After the live streaming video ends, it will take some time for the archived video to be reflected.
Example) If it is a 2-hours streaming event, please consider that it will take about 2 hours for the archived video to be reflected.

■ About the start time of the archive video
Archive video is a copy of the live streaming video. If there is a waiting time at the beginning of the live streaming,

the archive video will also have the waiting time.
Ex: If the streaming event ends 30 minutes late, please note that the archive video will start 30 minutes later.
If the video is showing the still image even after playing it for a while, we recommend that you fast forward until it starts.

*Depending on the event organizer's streaming settings,
functions such as 'fast forwarding' or 'rewinding' during the archive streaming will not be available.

■ When the quality of audio and video is unstable
Please refer here

Archive video is not starting

Since the archive videos reflect the live streaming videos, the live may start in the middle of the archive video.

Example) If the streaming event ends 30 minutes late, please note that the archive video will start 30 minutes later.

 If the video is showing the still image even after playing it for a while, we recommend that you to fast forward until it starts.

I want the archive period to be extended

The archive delivery period is set by the event organizer.
Please contact the event organizer directly.

There are some events where the archive is extended only for premium members, so please check here for details.

What should I do when the streaming show becomes unstable?

【How can I prevent the sound/streaming from being unstable?】

It is possible that your browser/internet environment has some ongoing issues.

Please try below:
- Refresh the internet page
- Close other tabs that are open
- Use Google Chrome

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【Network communication environment】
Live streaming video requires a high-speed, stable network environment.

*While watching live streaming, a certain amount of data is needed.
  The required data amount depends on the streaming show and the network environment.

*If we are experiencing an interruption to our streaming service, we will keep this page up to date with a description of the problem.


【Recommended device environment for live streaming videos】

[Smartphones / Tablets]
- iOS 11.0 and later systems (latest version of Safari, Google Chrome)
- Android OS 5.0 and later systems (latest version of Google Chrome)

*If the streaming is unable to watch on Android Smartphones using the browser Google Chrome, 
 please kindly try with another browser (ex: Firefox).

[PC]
- Windows 10 or higher/MacOS 10.9 or higher (latest version of Google Chrome, Safari, MS Edge, Firefox)

Before purchasing a ticket, please check the above recommended environment to watch live streaming videos.
Also, make sure there are no issues or damage to the (smartphone, tablet, or PC) and software that you are using.

We will not be able to provide any support in case you are not using the above recommended environment.

How to watch live streaming videos on multiple devices

Live streaming videos can be watched on only one device.
Watching videos on multiple devices is not possible.

How can I watch HD video?

The quality of the video is dependent on the speed of the internet.

＜Recommended Download Speed＞
480p: over 4 Mbps / 720p:over 6 Mbps/ 1080p: over 8 Mbps

You can check your internet speed from here.

I want to know the amount of data required to watch the streaming

The amount of data communication depends on the video streaming and viewing environment.
We cannot provide the exact amount of data required.

You can check your internet speed here.

To watch the stream, you need to use a high-speed and stable internet line and Wi-Fi.

Can I watch streaming from overseas countries?

Yes, ZAIKO streaming service is supporting audiences from overseas, but some countries may be restricted. 

For safety, please kindly check if you are able to watch from the test streaming.
If you are able to watch this, please assume that you are highly possible to watch other streamings as well.

However, in any case, such as not being able to watch, ZAIKO is not able to help refunds as described in terms of use.

How to hide "Powered by Zaiko" or Account Name on the streaming page

If you wish to hide the ZAIKO logo mark/Account Name, please kindly switch the streaming to the full screen.

【How to watch on full screen】
Click the "full-screen icon" on the right bottom.

If you want to stop watching on full screen, click the "Esc" button.

Restriction regarding sound/visual recording

All videos (including sounds) are protected by law, including copyright laws, and the rights belong to the event organizer.
Regardless of whether it is for commercial use or for private use, it is forbidden to photograph and record any stream.

If it is reprinted without permission, you could face legal action.
 

Can I change date/type of the ticket?

Excluding the cases of event cancellation or postponement, we do not allow to modify tickets in any way.
 

I want to transfer my streaming ticket to a friend

Streaming tickets cannot be transferred to a third party in any case.
The ticket purchaser will only be allowed to watch the streaming.