可以退款吗

除了活动延期、取消以外，不接受任何理由的退款。

若活动确定延期或取消：
活动主办将会寄送详细说明到您的邮箱。
在正式發表之前，不接受任何理由的取消和退款。

因为收看环境或个人理由希望取消

除了活动延期、取消以外，不接受任何理由的退款。

用户方起因的视听问题，主办方和敝公司不负一切责任

想要变更票券日期／种类

票券日期／种类无论何种理由皆无法变更。

关于退款的方式（信用卡、WeChat、Alipay）

使用信用卡、WeChat、Alipay支付的用户，将会直接退款给您。
用户不需要进行其他手续。
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详细内容请确认退款相关邮件。

关于退款的方式（便利店付款）

若您使用的是便利店付款，我们将会把退款至您希望的日本银行帐户。

请登入购买时使用的ZAIKO帐户，并参考说明在期限内申请退款。

※请注意日本银行帐户资讯是否输入正确。

官方尚未公布是否延期，希望知道如何退款

延期／退款确定后，官方将会寄送相关说明邮件给您。
在详细资讯公布之前，敝公司无法回答相关问题，请见谅。

申请完成后尚未收到退款

根据信用卡發卡公司的作业速度，退款的实际到款日将有所差异。

通常在主办方公布后约2个月内将会完成信用卡的退款作业。

便利店付款的用户在申请期间结束后约1个月内将会收到退款。

退款将会直接退还至您所使用的信用卡，烦请再次确认。
若长时间没收到退款，烦请直接洽询信用卡發卡公司。

※退款完成后不会另行通知。

希望在截止日后申请退款

请确认邮件中标示的退款申请期间。

截止后不接受退款申请。

信用卡失效／遗失／更新时的退款方式

结帐时使用的信用卡即使已经失效／遗失／更新，仍然可以进行退款

详情请谘询信用卡发卡公司。

I have subscribed to refund insurance, but I don't know how to apply for a refund Content

The application process may vary depending on the service you use.
Please check the details below.

Those who purchase tickets after 19 March 2023 and subscribe to the money-back guarantee.
XCover
XCover is an external refund insurance service that Zaiko has partnered with.
Please note that Zaiko and event organizers are not involved in the refund process.

To apply for a refund, customers need to apply to XCover by themselves.

Application destination: https://www.xcover.com/ja/claim

• XCover account creation is required to apply or inquire about the application process
• If you have any questions, please contact XCover directly

Those who purchased tickets and joined the money-back guarantee before 18 March 2023.
Booking Protect
Booking Protect is an external refund insurance service that Zaiko has partnered with.
Please note that Zaiko and event organizers are not involved in the refund process.

To apply for a refund, customers need to apply to Booking Protect by themselves.

Application destination: https://refund.bookingprotect.com/login

• Booking Protect account creation is required to apply or inquire about the application process
• If you have any questions, please contact Booking Protect directly

Please note that the money-back guarantee does not necessarily guarantee that you will receive a refund.
For information on what the money-back guarantee covers, please refer to the link below.

Xcover
https://www.xcover.com/ja/pds/TermsandConditionsv4

Booking Protect
https://bookingprotect.com/our-product/what-we-cover/

We could not answer questions about how to apply for a money-back guarantee or any other questions you may have.
Please contact your money-back guarantee company directly.