可以退款嗎

除了活動延期、取消以外，不接受任何理由的退款。

若活動確定延期或取消：
活動主辦將會寄送詳細說明到您的郵箱。
在正式發表之前，不接受任何理由的取消和退款。

因為收看環境或個人理由希望取消

除了活動延期、取消以外，不接受任何理由的退款。

用戶方起因的視聽問題，主辦方和敝公司不負一切責任。

想要變更票券日期／種類

票券日期／種類無論何種理由皆無法變更。

關於退款的方式（信用卡、WeChat、Alipay）

使用信用卡、WeChat、Alipay支付的用戶，將會直接退款給您。
用戶不需要進行其他手續。
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詳細內容請確認退款相關郵件。

關於退款的方式（便利店付款）

若您使用的是便利店付款，我們將會把退款至您希望的日本銀行帳戶。

請登入購買時使用的ZAIKO帳戶，並參考說明在期限內申請退款。

※請注意日本銀行帳戶資訊是否輸入正確。

官方尚未公布是否延期，希望知道如何退款

延期／退款確定後，官方將會寄送相關說明郵件給您。
在詳細資訊公布之前，敝公司無法回答相關問題，請見諒。

申請完成後尚未收到退款

根據信用卡發卡公司的作業速度，退款的實際到款日將有所差異。

通常在主辦方公布後約2個月內將會完成信用卡的退款作業。

便利店付款的用戶在申請期間結束後約1個月內將會收到退款。

退款將會直接退還至您所使用的信用卡，煩請再次確認。
若長時間沒收到退款，煩請直接洽詢信用卡發卡公司。

※退款完成後不會另行通知。

希望在截止日後申請退款

請確認郵件中標示的退款申請期間。
截止後不接受退款申請。

信用卡失效／遺失／更新時的退款方式

結帳時使用的信用卡即使已經失效／遺失／更新，仍然可以進行退款

詳情請諮詢信用卡發卡公司。

I have subscribed to refund insurance, but I don't know how to apply for a refund Content

The application process may vary depending on the service you use.
Please check the details below.

Those who purchase tickets after 19 March 2023 and subscribe to the money-back guarantee.
XCover
XCover is an external refund insurance service that Zaiko has partnered with.
Please note that Zaiko and event organizers are not involved in the refund process.

To apply for a refund, customers need to apply to XCover by themselves.

Application destination: https://www.xcover.com/ja/claim

• XCover account creation is required to apply or inquire about the application process
• If you have any questions, please contact XCover directly

Those who purchased tickets and joined the money-back guarantee before 18 March 2023.
Booking Protect
Booking Protect is an external refund insurance service that Zaiko has partnered with.
Please note that Zaiko and event organizers are not involved in the refund process.

To apply for a refund, customers need to apply to Booking Protect by themselves.

Application destination: https://refund.bookingprotect.com/login

• Booking Protect account creation is required to apply or inquire about the application process
• If you have any questions, please contact Booking Protect directly

Please note that the money-back guarantee does not necessarily guarantee that you will receive a refund.
For information on what the money-back guarantee covers, please refer to the link below.

Xcover
https://www.xcover.com/ja/pds/TermsandConditionsv4

Booking Protect
https://bookingprotect.com/our-product/what-we-cover/

We could not answer questions about how to apply for a money-back guarantee or any other questions you may have.
Please contact your money-back guarantee company directly.