Are there any registrations fees or membership fees for general members?

There are no registration fees or annual fees for general members.
We have a 6-month subscription called Zaiko Connect which you can enjoy various benefits.

I can't log in to my ZAIKO account

Please log in from here with your email address and the password you used for your ZAIKO account. 
If you logged in from your social account, please click the social account icon.

Logins via Facebook and TikTok will be discontinued as of March 17, 2023.
For more information, please refer to Updates on Facebook and TikTok Login.

I forgot my password

On the Zaiko Login page, there is a button "Forgot your password?".
Once you click this button and enter your email address, you will receive an email with the title [Password Reset Request].

There is a "Reset Password" button in the email. Please reset your password from the link.

If you have trouble receiving the password reset email please refer here.

I want to change my email address

You can change it by opening the link below and clicking the "Update" button from the E-mail & Phone Number page.
「Personal information setting」：https://zaiko.io/account/security

I want to change my account name

You can change your account name by opening the link below and clicking the "Update" button.
https://zaiko.io/account/settings

You cannot change your date of birth by yourself.
If you have registered your date of birth by mistake, please provide us with the following required information and our customer support will correct your date of birth.
*In some cases, we may not be able to accept the change.

Required Information
・Reason for correcting the date of birth
・Correct date of birth
・Documents that can be used to verify your identity

Documents that can be used to verify identity

Please prepare a document that can verify your name, date of birth, photo, and the document's issuer, and that is valid and within the expiration date.

For overseas residents (must be written in English), please prepare a document that can verify your name, date of birth, photo, and the issuing source of the document, and that is valid and within the expiration date.
*Please hide unnecessary information.

Examples: driver's license, passport, etc.

I want to deactivate my ZAIKO account

■Caution

Please be noted that all below services will not be able to access after deactivation.

・Access and use the purchased tickets/guest tickets

・Access to NFT on Digitama

・Access to ONEFAN ID

*All sales are final for above.

■How to Deactivate

1. After logging in to ZAIKO, access the "Account" page

2. Click on "Deactivate Account" on the left, and proceed with deactivation

After deactivation, 1 email will be sent to your email address.

Email Title: ZAIKO Account Deactivation

■After Deactivation

Within 30 days from the deactivation date, you can reactivate your account by logging in with the same email address and password.

If you have deactivated an account made via a social media log in, you may reactivate within 30 days by clicking the social account button and logging in.    

If your intention to deactivate remains unchanged, please do not log in again.    

After 30 days days from the deactivation date, your account will be completely deleted and cannot be reactivated.
(However, you will be able to create a new account at any time.)

Updates on Facebook and TikTok Login

As of March 17, 2023, we have discontinued the option to log in via Facebook and TikTok.

Moving forward, you will not be able to log in using these social media accounts.

To access your account, please reset your password and use your email address and the new password for future logins.
To reset your password, please refer to the following link: [I Forgot My Password]