Payment Methods for Lottery

On the lottery application page, you have the option to choose between two payment methods:

・Credit Card (Immediate payment upon winning)
・Pay later with any payment method

If you choose "Credit Card"
・You can register your credit card during the lottery application process.
・If you win, the payment will be immediately processed using the registered credit card.
・If automatic payment cannot be processed, you will receive a notification email. Please review the email and complete the payment procedure within the designated payment period.

Note: If you select the credit card option during the lottery application, you will not be able to avail of the following services both during the application and after winning the lottery. 

・Using  Zaiko Points
・Purchase of additional options  ex)  Digitama Stubs

If you choose "Pay later with any payment method"
After winning the lottery, you will receive a notification email. Kindly make the payment within the payment period mentioned in the email.
The payment method may vary depending on the event. For details, please access the ticket purchase URL provided in the email and confirm.

The verification email only takes me back to the homepage

When you click the verification link sent during the lottery application process, you may be redirected to the Zaiko homepage without completing the verification. This can happen due to the following reasons:

1. Login status mismatch between mail app and browser

• Example: When opening the link from the Gmail app, Safari or Chrome may launch, but if you are not logged into Zaiko in that browser, you will be redirected to the homepage.

• How to fix: Make sure you are logged into Zaiko in your browser before clicking the link again.

2. Verification link has expired

• The verification link becomes invalid after a certain period of time.

• How to fix: Request a new verification email and open it as soon as you receive it.

3. URL is cut off

• Some mail apps may break long URLs into two lines, causing the link to fail.

• How to fix: Copy the entire URL and paste it into your browser.

4. Opening the link from a forwarded email or different account

• If you open the verification email from an account that is not the one registered, the verification cannot be completed.

• How to fix: Use the email received directly at the registered email address.

I want to check the lottery I applied for

You can check the application details from "My Lottery Applications" on the account page.

1. How to access “Lottery Status”

1. Log in to Zaiko ：https://zaiko.io/login
2. Click on the Zaiko account icon （default icon setting:  a grey human  icon）
3. Click on “My Lottery Applications”

2. How to access “Lottery Status”

1. Log in to Zaiko ：https://zaiko.io/login
2. Click on the Zaiko account icon （default icon setting:  a grey human  icon）
3. Click on “My Purchases”→ “My Lottery Applications”

If you are selected as a winner, you will receive an email with more details. 
Please ensure that your email settings allow you to receive the email.

I cannot receive email: https://zaiko.io/faq/customer/online?cid=59#faq-341

I want to change or cancel the lottery I applied for

The lottery you applied for cannot be changed or canceled.

If you registered on a credit card for lottery application:
・If you are selected as a winner, the payment will be immediately processed using the registered credit card.
・The date of charge will be based on your agreement with the card company. Please refer to the terms and conditions provided by your credit card company and your usage statement.

If you choose “Pay later with any payment method” during the lottery application:
Even if you win, the lottery result will be invalid if you do not complete the payment.
If no payment is made, no charges will be incurred.

I want to know the winning result

Please go to your event page to check the lottery schedule.
After announcing the results, a notification email will only be sent to the winners.

You can also check the results from "Lottery Status" on the account page.

I forgot to complete my payment before the deadline.

If payment is not confirmed by the deadline, the lottery result will be automatically invalidated.