How to receive email from ZAIKO
* If domain specified reception is set for mobile phones, etc.
Please set in advance so that you can receive emails from "zaiko.io" and "support.zaiko.io".
* Those who use mobile email addresses:
You may not receive the email even after setting the reception.
Therefore, we recommend changing to a PC email address (Gmail, Yahoo Mail, etc.).
Click here to change your email address
I did not receive the ticket confirmation email
After purchasing the ticket, we will send you an automatic email with the following subject.
Subject: "[Zaiko] Purchase Confirmation"
This email is not a ticket.
Please check your ticket from here.
* The email is sent automatically, it cannot resent.
* Please be assured that even if you do not receive the email, there will be no problem with your admission.
* How to receive email from ZAIKO
I did not receive the : Convenience Store Payment Information email
Once you apply for the Convenience Store payment, you will receive an email regarding the payment instructions.
Title: Convenience Store Payment Information
Email Address: email@example.com
In case you haven't received the email yet, please check the spam box, junk mail, etc.
If you have a domain setting, please change your setting to be able to receive the email from firstname.lastname@example.org and try again.
I want to receive the Convenience Store Payment instruction email one more time
Since the Convenience Store Payment instruction email is automatically created, we are not able to resend the email.
* Convenience Store Payment request is valid until the deadline written on the email.
Once the deadline is over, please apply for the ticket again.
I did not receive the password reset email
Please click "Forgot your password?".
You will get the temporary password to your email address.
Title: 【ZAIKO】Password Reset Request
* Please check your spam/ junk folder in case you did not receive the email.
For those people who uses phone email address:
Since the email addresses block emails from ZAIKO sometimes,
we recommend you changing your email address to a PC email address. (Gmail, Yahoo, etc.)
Change email address from here
After changing your email address, please reset your password one more time.
I did not receive the event related email
In case the email from the event organizer has not arrived:
Please kindly refer to the event description page in advance before you contact us.
Depending on the event, we are not able to help you.
* People who use the email address from phone providers:
Emails can be blocked by the setup.
Please kindly change your email address to PC email addresses.
Change your email address from here.