I want to check the lottery I applied for
After applying for the lottery, an email "Subject: [ZAIKO] Thank you for your application" will be sent.
Please confirm the application details by email.
I want to cancel the lottery I applied for
The ticket you applied for cannot be canceled.
However, even if you win, the lottery result will be invalid if you do not complete the payment.
When the result of lotter come out?
Please go to your event page to check the lottery schedule.
* Please kindly understand we do not contact the people who unfortunately lost the lottery.
I forgot to complete my payment before the deadline.
The lottery outcome will be automatically changed into invalid if we cannot confirm the payment before the deadline.
I want to change the number of applications
The number of applications can not be changed after applying.
Moreover, if you win the lottery, you can purchase the number of tickets you applied for.
(Ex: If you win 2 tickets you CAN NOT purchase only 1 ticket)